Terms and Conditions of Use and Ticket Purchase – Mina Du Veloso
By accessing the website www.minaduveloso.com, purchasing tickets, or booking visits, visitors declare that they have read, understood, and agreed to these Terms and Conditions. We recommend carefully reviewing this document before completing any purchase.
1. Purpose
These Terms and Conditions govern the use of the Mina Du Veloso website, the purchase of tickets, the booking of guided visits, and participation in the cultural and tourism activities offered at the site.
2. Ticket Purchase and Reservation
Purchasing a ticket through www.minaduveloso.com grants the visitor the right to reserve a visit for the date and time selected at the moment of purchase, subject to availability.
Tickets are valid exclusively for the selected date and time.
Failure to attend the visit at the scheduled date and time may result in forfeiture of the ticket, with no right to refund or rescheduling.
Visitors are advised to arrive in advance, in accordance with the guidelines provided on the website or at the time of purchase.
3. Access to the Visit
Access to Mina Du Veloso is subject to presentation of a valid ticket (digital or printed) and compliance with the instructions provided by the responsible staff.
Mina Du Veloso reserves the right to modify, postpone, or cancel visits in exceptional circumstances, such as adverse weather conditions, safety concerns, maintenance needs, or measures required to preserve the historical and cultural heritage of the site.
4. Half-Price Tickets and Free Admission
Eligibility for half-price tickets or free admission is subject to presentation of valid documentation at the time of the visit, in accordance with applicable legislation, including:
Students, upon presentation of a valid student identification card;
Senior visitors, according to the age criteria established by law;
Other cases of free or discounted admission as provided by federal law and the laws of the State of Minas Gerais.
Failure to present the required documentation at the time of entry may result in the visitor being charged the price difference or denied access.
5. Cancellations and Rescheduling
Cancellation and rescheduling policies follow the rules presented on the website at the time of purchase and applicable consumer protection laws.
Exceptional requests may be reviewed by the Mina Du Veloso team, provided they are submitted in advance and duly justified.
6. Visitor Responsibilities
During the visit, visitors agree to:
Follow the instructions provided by guides and staff;
Respect and help preserve the historical, cultural, environmental, and symbolic heritage of Mina Du Veloso;
Maintain behavior appropriate to a site dedicated to memory, culture, and preservation;
Take responsibility for their personal belongings.
7. Image Use and Recording
Visitors are permitted to take photos and videos for personal use, provided that such activities do not compromise safety, site preservation, or the collective experience of other visitors. Any commercial use of images or recordings requires prior authorization from Mina Du Veloso.
8. Visitor Support and Contact
Visitor support is provided through Mina Du Veloso’s official communication channels.
WhatsApp support is available during business hours at the following number:
+55 (31) 98745-3494
Additional contact options can be found at www.minaduveloso.com.
9. Changes to the Terms and Conditions
Mina Du Veloso may update these Terms and Conditions at any time to reflect legal, operational, or service-related improvements. Visitors are encouraged to review this document periodically.
10. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. The courts of the State of Minas Gerais shall have exclusive jurisdiction to resolve any disputes arising from these Terms and Conditions.